DEAR HOSPICE LEADER
SOME COMPANIES TALK ABOUT CHANGE. SOME COMPANIES ARE CHANGE.
WELCOME TO THE DIFFERENCE.
DEAR HOSPICE LEADER,
Delta Care is excited about the opportunity to bring our revolutionary Hospice Taper™ pricing model and our high-tech/high-touch service to you, your staff, and the patients and caregivers you’re privileged to care for.
At Delta Care, we are passionate about your hospice mission. Like you, we are guided by
principles of ethical decision-making, clinical knowledge, accountability, genuine partnerships and community stewardship. We believe in REAL business transparency, too. So, our approach is straightforward.
If you want to...
ensure you’re getting full value for every dollar you spend on pharmacy...
know exactly what you pay for every prescription...
have real options as to how those meds are delivered to your patients...
know exactly how and how much your pharmacy and/or pharmacy benefit manager gets paid...
bring innovative solutions to the bedside that not only simplify things for your clinicians but support quality care...
move into the future with a company committed to making the jobs of clinicians at the bedside easier and more efficient...
partner with a company founded, owned and operated by pharmacists with an unyielding passion for, and commitment to, hospice and palliative care...
Then read further to learn more about Delta Care pharmacy benefit management, Rx mail order, and related products and services we’ve brought to hospice providers all across the country.
We look forward to learning more about you and your pharmacy needs.
Mary Mihalyo, PharmD, BCPS
Chief Executive Officer
Drew Mihalyo, PharmD
Founder, President &
Chief Operating Officer
WHAT SETS DELTA CARE APART FROM OTHER PBMs?
• Pharmacist owned and operated
• Serving hospice and palliative care only
• Fierce and unyielding commitment to customer service
• Transparent, pass-through pricing
• Innovative technology
• Commitment to leadership and creative disruption among hospice PBMs
• Commitment to working strategically with community-based pharmacies
THE ONLY NATIONWIDE HOSPICE PHARMACY FULLY OWNED & OPERATED BY PHARMACISTS
As Founder, President and Chief Operating Officer of Delta Care Rx, Drew Mihalyo, PharmD, has brought an entrepreneurial spirit, fervor for technology and innovation, and an unyielding focus on quality care, quality outcomes and transparent pricing to the fast-growing hospice pharmacy solutions/innovations provider.
PharmD, Founder, President
& Chief Operating Officer,
Delta Care Rx
As CEO of Delta Care Rx, Mary Mihalyo, PharmD, BCPS has revolutionized how pharmacy benefit managers provide quality, effective, competitively priced pharmacotherapy solutions to hospice and palliative care patients.
CEO, Delta Care Rx
Dr. Michelle Mikus has a wealth of experience in medication therapy, interdisciplinary teamwork and organizational management. She is known and respected across the breadth of hospices served by Delta Care Rx for her extensive knowledge of hospice pharmacy and her commitment to providing continuing education and research.
PharmD, Vice President of
Delta Care Rx
5 PILLARS OF DELTA CHARACTER
PILLARS OF DELTA CHARACTER
To be an effective, transparent, reliable partner with the hospices with whom we work, Delta Care believes we must hold ourselves to the same high standards our hospice partners abide by. From our founding, Delta Care has built our business, our reputation, our corporate culture on these Five Pillars of Delta Character: ethical decision-making, clinical knowledge, accountability, genuine partnerships with providers and community stewardship
MISSION & VISION
MISSION AND VISION STATEMENT
The Delta Care Rx mission and vision is to transform and improve the hospice pharmacy industry through business transparency,
innovation, extreme customer service and community pharmacy relationships.
UPON CLOSER INSPECTION
Delta Care Rx is a privately held provider of Pharmacy Billing Solutions, On-Demand Pharmacist Services, and Electronic Prescribing specifically tailored for the hospice industry.
Delta was developed to "change and improve" the provision of hospice pharmaceutical care by transforming the industry standard hospice pharmacy model.
The Delta Care Rx model always offers transparency for all stakeholders, and an economical, fair community pharmacy medication distribution model which large hospice PBM’s are unwilling to embrace and/or incapable of providing.
UNDERSTANDING DELTA CARE & OUR MISSION
Unlike several of our competitors, we are not owned by for-profit hospice operators. We are not, nor do we desire to be, the largest hospice pharmacy provider in the industry.
We are a privately held firm that understands the secret to success lies in realizing that less corporate hierarchy equals
better service from the Delta Care Rx professionals who constantly have a vision to provide simply the best pharmaceutical care for our hospices and the mutual patients served.
We are the pioneers of the hospice pharmacy service industry, now serving as change agents delivering an innovative, state-of-the-art product.
Our competitors exist today largely because of the work that members of our team and very few others did beginning in 1999
when they pioneered On-Demand Clinical Pharmacy Services in Steubenville, Ohio. We shared our model with the hospice community at an NHPCO conference in the year 2000 and the Hospice PBM Industry (as it exists today) was born. We’re very proud of this because we know that our work has touched the lives of thousands of patients.
FROM HERE ON, AND BY ROUTE OF DELTA CARE Rx, WE WILL SET THE INDUSTRY BENCHMARK, THE PACE AND THE TREND. WE WILL NOT BE DISTRACTED OR PURCHASED.
We are here for the long haul with one goal in mind: To transform a hospice pharmacy solution industry that is at a tipping point. We're here to restore fundamental core values that were in place when our model was first established before being purchased and soon after slowly torn apart by the smoke and mirrors of the larger PBM industry, dishonest and unethical medication claim costs or reimbursements, failed local pharmacy relationship(s) and/or maintenance, and uncontrolled growth that disrupted overall customer service experience and the ability to innovate.
DELTA CARE Rx IS THE FINAL STOP ON A JOURNEY THAT BEGAN IN 1999.
WHY THE DRAGONFLY?
For Delta Care, Water Bugs and Dragonflies is more than a fable that helps children understand difficult transitions.
It was an integral part of the grief journey for many of our own employees. And it speaks to our commitment to serve hospice providers—and only hospice providers—as we work to fulfill our mission to change and improve the provision of hospice pharmaceutical care by transforming the standard hospice pharmacy model.
THE DRAGONFLY STORY—A VERY SPECIAL MEANING BEHIND OUR COMPANY LOGO.
Down below the surface of a quiet pond lived a little colony of water bugs. They were a happy colony, living far away from the sun. For many months they were very busy, scurrying over the soft mud on the bottom of the pond. They did notice that every once in a while one of their colony seemed to lose interest in going about. Clinging to the stem of a pond lily it gradually moved out of sight and was seen no more.
"Look!" said one of the water bugs to another. "One of our colony is climbing up the lily stalk. Where do you think she is going?" Up, up, up
it slowly went...Even as they watched, the water bug disappeared from sight. Its friends waited and waited but it didn't return...
"That's funny!" said one water bug to another. "Wasn't she happy here?" asked a second..."Where do you suppose she went?" wondered a third.
No one had an answer. They were greatly puzzled. Finally one of the water bugs, a leader in the colony, gathered its friends together. "I have an idea." "The next one of us who climbs up the lily stalk must promise to come back and tell us where he or she went and why."
"We promise," they said solemnly.
One spring day, not long after, the very water bug who had suggested the plan found himself climbing up the lily stalk. Up, up, up he went. Before he knew what was happening, he had broken through the surface of the water and fallen onto the broad, green lily pad above.
When he awoke, he looked about with surprise. He couldn't believe what he saw. A startling change had come to his old body. His movement revealed four silver wings and a long tail. Even as he struggled, he felt an impulse to move his wings...The warmth of the sun soon dried the moisture from the new body. He moved his wings again and suddenly found himself up above the water. He had become a dragonfly!
Swooping and dipping in great curves, he flew through the air. He felt exhilarated in the new atmosphere. By and by the new dragonfly landed happily on a lily pad to rest. Then it was that he chanced to look below to the bottom of the pond. Why, he was right above his old friends, the water bugs! There they were scurrying around, just as he had been doing some time before.
The dragonfly remembered the promise: "The next one of us who climbs up the lily stalk will come back and tell where he or she went and why." Without thinking, the dragonfly darted down. Suddenly he hit the surface of the water and bounced away. Now that he was a dragonfly, he could no longer go into the water...
"I can't return!" he said in dismay. “At least, I tried.” But I can't keep my promise. Even if I could go back, not one of the water bugs would know me in my new body. I guess I'll just have to wait until they become dragonflies too. Then they'll understand what has happened to me, and where I went."
And the dragonfly winged off happily into its wonderful new world of sun and air...
Doris Stickney. Water Bugs and Dragonflies: Explaining Death to Young Children. The Pilgrim Press. 1997.