VIRTUAL INTAKE PORTAL (VIP)

AN INNOVATIVE TOOL AVAILABLE VIA ADAPT HEALTH
2-DAY SETUP | HIPAA COMPLIANT | PAY-AS-YOU-GO!

THE PROBLEM

Working with patients and their caregivers remotely introduces a new set of challenges for intake teams and admit nurses. Ensuring consistent communication/education, obtaining signed consent forms, and collecting documents from patients and family aren’t simple tasks when you’re not all in the same room.

THE SOLUTION

Our Virtual Intake Portal solution simplifies the process for intake, the admit nurse, patients, and their
caregivers. We provide a simple step-by-step experience for patients and caregivers that reduces the stress of admitting to hospice. Admit nurses can help patients through the process online, or complete paperwork on their iPad at the patient’s home. Intake teams use our cloud app from the office or at home to receive paperwork immediately (no waiting on faxes).

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See How Carolina Caring is Simplifying Admissions With VIP

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FEATURES AND BENEFITS

PATIENTS & CAREGIVERS

  • Sign consent forms from their mobile phones or computers.

  • Upload advanced directives, POAs, and MOST forms from their desktop, or simply by scanning the documents with their mobile phone.

ADMISSION NURSES

  • Can assist patients online, or complete partially completed forms from their iPad (even while offline).

INTAKE TEAMS

  • Receive paperwork immediately and securely. They can even see partially completed forms and finish them for patients.

MANAGEMENT

  • Analytics offer insight into what’s slowing down the admission process.

HOW IT WORKS

1. INVITE

Intake team invites patients & caregivers to participate in the admission process, either by email or mobile text message.

2. ACCEPT

Patients & caregivers click a link on the invite to visit a secure website where they learn what to expect as they admit to your hospice.

 

They can watch videos, read FAQs, and download documentation (such as patient educational handouts) and walk through your consent forms in a large, easy-to-read font.

3. SIGN

Patients and caregivers complete forms and sign, as well as upload documents from their desktop or use their mobile phone to scan paperwork.

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4. DONE

Consent forms can be finished by admit nurses when they arrive at the patient’s home.

 

The forms are available on and offline, so nothing prevents admit nurses from completing the admission process.

All activity is tracked and auditable. You can analyze this data to determine conversion rates
as well as identify opportunities to improve the intake process.

BUT, HOW IS THIS DIFFERENT THAN DOCUSIGN?

In one word... “PDF.”
If you’ve ever tried to open a PDF document on your phone, you know how hard they are to read. We take your consent forms and break them into small, easy-to-digest chunks of information displayed in a large font.

 

Much more than signatures
Patients and caregivers can upload documents such as POAs and MOST forms from their desktop or phone.

 

Beyond text
Your patients aren’t just reading the language of the contract. The experience is augmented with video, FAQs, supporting documentation and links.

Integrated
You don’t have to sift through emails and faxes to gather paperwork from various parties. We collect it all for you in a single folder.

 

Simple
As you add referrals to your EMR, the same patient appears in our system, ready for an invite to be sent. (*Requires Delta Care integration to your EHR)

 

Offline
Your admit nurses can complete paperwork even when disconnected.

TIMELINE: Up and running in 2 days with your admission consent forms (Optional).
 

For a custom branded experience, with your patient testimonials, agency awards and content, we can white label the site within 30 days (additional cost).