Genuine Partnerships Are the Real Reward.
When Delta Care Rx was founded in 2008, one of the promises we made as a company was to only take on business where we felt real partnerships with our customers could be developed. It’s never been a goal of ours to be the biggest hospice pharmacy solution in the country. Instead, we strive to have the strongest partnerships possible with like-minded folks who also value partnerships and mission fulfillment.
If you look in the dictionary or Google “business partnerships,” you’ll probably see a description that goes something like this:
“A business partnership is a specific kind of legal relationship formed by the agreement between two or more individuals to carry on a business as co-owners.”
The partnerships we build with our clients obviously don’t involve any co-ownership. The only “co-ownership” involved concerns the dual responsibility of Delta Care Rx and our partners in caring for and providing excellent care to the patients we’re both privileged to serve.
Looking back on 2019, it is clear that there was a whole lot of definition and strengthening around so many of our hospice provider partnerships. We’re doing special work together with so many partners throughout the country—work on improving symptom management and pain control, educating and supporting the clinicians who provide hands-on care at the hospice bedside, leveraging technology to improve outcomes and clinician efficiency, and, of course, managing costs effectively and transparently.
In early February, I had the wonderful opportunity to spend an evening with about 50 CEO’s of mission-driven hospices. Near the end of the dinner we were pleased to sponsor, the CEO of one of our partners in Ohio stood up and described what it’s like to work with Delta Care Rx and how he feels like we are a “true partner.” He went on to describe Delta Care Rx as an extension of their team while being an essential component of the execution of their mission day in and day out. For me, it was a moment that I’ll never forget.
In just about 3 minutes, this busy CEO described exactly what we aspire to as partners with community hospices. While I won’t mention any specific names, it was creatively articulated in a way only he could do.
I truly believe that a majority of the business relationships we hold also feel this way about our partnership. And our clients (if I have to say it) do feel like our partners (that’s better).
Thank you to all of our PARTNERS for your belief in our company and for making these wonderful feelings possible. We’re your biggest fans.
Your Phavorite Pharmacist,